Linking Public Service Motivation, Emotional Labor and Customer Service Behavior in Two Sectors

The relationship among public service motivation, Civic-organizational behavior (obc), and service quality

As one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, Public Service Motivation (PSM) model aims to underscore the appreciation of individuals with regard to public interests. If PSM pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. The ...

the relationship among public service motivation, civic-organizational behavior (obc), and service quality

as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...

Service, emotional labor, and mindfulness

Crowding out Public Service Motivation∗

Employing workers with Public Service Motivation (PSM) has been proposed as a means of improving performance in the public sector. There is, however, no conclusive evidence showing PSM among individuals. In this paper we attempt to firstly find evidence of PSM by investigating why people change jobs from the private to the public sector. Secondly we attempt to identify factors that crowd out PS...

studying effective factors on public service motivation

in recent years, performance gap between private and public sector has affected researchers of public administration to pay attention to the concept of public service motivation. present research has been accomplished aiming at improving public service motivation among employees of public sector and is intended to identify effective factors on public service motivation. for this reason, 196 peo...